1 Stop Car Sales is authorised and regulated by the Financial Conduct Authority. All finance is subject to status and income. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. Retail customers arranging finance using 3rd party lenders will be charged a mandatory £499 admin fee. Trade customers making a purchase as the motor trader will be charged a mandatory £499 admin fee. Export customers will be charged a mandatory £499 admin fee. It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact 1Stop Car Sales Ltd via email – [email protected]. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk